General terms
General conditions
General information
Get Natural ApS
CVR-nr. 38170295
Address: Ved Voldgraven 4H st
2610 Rødovre, Denmark
E-mail: office@getnatural.dk
Nordea: Reg.nr. 2132
Kontonr. 6897508271
Payment
You
can choose to pay using Klarna. Klarna will provide you with specific
payment terms. For further information or questions regarding your
payment please visit
Goods must be paid when ordering them.
All amounts are in Danish Kroner and incl. Danish VAT (moms).
Get Natural ApS encrypts the website „getnatural.dk” using the so-called SSL protocol (Secure Socket Layer). This means that any third party will not be able to read the number of your credit card or any other information during the transaction with PBS.
Delivery
Ordered and paid goods, which are in stock, will be shipped within 1-2 work days.
Packages will be shipped via Postnord to the address, wished by the customer.
Damage to shipped goods
In case your goods arrive in a damaged condition, we kindly ask you to take pictures of the damaged goods, including of the packing, and send these pictures together with a copy of your confirmation of order to: contact.getnatural@gmail.com. This should be done at the latest 2 days upon receipt of the package.
Right of complaint
Get Natural ApS provides 2 years of right of complaint according to the Danish Law on Purchases, as concerns error in production or materials, which become apparent during ordinary use of the goods. The Right of complaint does not cover errors, damage or wear and tear, which directly or indirectly is due to wrong usage, poor maintenance, violence or unauthorized interference. Complaints concerning errors or deficiencies, which should be discovered during normal check out of the goods, shall be reported to Get Natural ApS within reasonable time. The item should upon this be returned for repair, switch or, upon agreement, crediting. In connection with cases concerning Right of Complaint Get Natural ApS covers the expense of shipping in a reasonable extent.
In case of errors, deficiencies or deliveries not arriving please contact:
Get Natural ApS, Ved Voldgraven 4H st, 2610 Rødovre, Denmark
Mail: contact.getnatural@gmail.com
Returning goods should also send to the above address– please note that we do not accept packages sent as cash on delivery. It is not a requirement, but it will speed up our handling, if sufficient information goes with the package – such as copy of confirmation of order, registration number and account number for the bank account, to which refund should be made, copy of any previous communication about the matter etc.
Right of Regret/Returning goods
As a consumer you have the Right of Regret for 14 days, when you shop by us.
The right of Regret expires 14 days after the day you received your goods.
If the goods consist of several shipments or parts, the deadline expires 14 days after the day, where you received the last shipment or the last part.
You must within 14 days upon receipt inform us that you wish to regret your purchase. This information must be given by email to contact.getnatural@gmail.com. In the information, please clearly state that you wish to use your Right of Regret. You may also choose to use our Standard form for Regret and send it to us together with the goods.
Right of Regret cannot be exercised simply by refusing to accept the goods without at the same time notifying us of this by a clear message.
Condition of the goods when returned
You are responsible for possible deterioration of the value of the goods, if this is due to any other handling than
What is necessary to determinate the nature of the goods, their qualities and the way in which they work. You are, in other words, allowed to test the goods in the same manner as if you tried it in a physical shop, but you are not allowed to put it into actual use.
If the goods have been used beyond what is described above, we shall consider it used, which means you, in case of regret of the purchase, will only get partial or no refund of the amount paid at purchase, depending on the trade value of the good.
Refunding of the amount of purchase
If you regret you purchase, you will get refund of the amount you have paid us. In case of a deterioration of value, which you are responsible for, this amount will be deducted the amount of purchase.
If you use your Right of Regret we refund all payments from you, including cost of delivery, with no undue delay and in all circumstances within 14 days from the date, where we receive information about your regret of the order. We make this transaction by the same means of payment, which you used in the original transaction, unless you specifically have agreed to something else.
We are allowed to hold back the refund until we have received the returned goods, unless you before that have presented documentation for having returned it.
Handmade products
As it is handmade products, an item may deviate a little from the picture you saw of it in the web shop. It will not be major deviations, but it can be small nuances in things like size, color and manufacture.
We are thus not responsible for these small variations and do not consider such products as lacking or damaged.
Should you return your goods due to this, you should yourself pay for the shipping cost.
Should you regret your order, the goods should be returned to:
Get Natural ApS, Ved Voldgraven 4H st, 2610 Rødovre, Denmark
You may also regret the order by giving a clear statement of this or deliver it in person (following previous agreement) or ship it by post to the address above within 14 days after receipt of the goods. We do not accept packages delivered except by postal service or packages send as cash on delivery.
Standard form for Regret
Policy on Personal Data